Refund policy
Refund Policy
Last Updated: September 2, 2026
At XEITIN, we want customers to have clear information about returns, refunds, and order issues. This Refund Policy applies to purchases made directly through xeitin.com unless otherwise stated.
1. 30-Day Return Period
Most eligible products may be returned within 30 days after delivery.
To be eligible for a standard change-of-mind return, the item should generally be:
- Unused
- Undamaged
- In its original condition
- In its original packaging where reasonably applicable
- Returned with included accessories, manuals, and components
Proof of purchase or the applicable XEITIN order number may be required.
Certain products may be subject to additional eligibility requirements described below.
2. How to Start a Return
Before sending any product back, please contact:
service@xeitin.com
Please provide:
- Your order number
- The item you would like to return
- The reason for the return
- Relevant photos or other information where necessary to evaluate the request
If your return is eligible, XEITIN Customer Support will provide return instructions.
3. U.S. Return Location
Approved U.S. returns may be directed to:
XEITIN Returns
5700 E Airport Dr, Suite 2A
Dock 23–26
Ontario, CA 91761
United States
Please contact XEITIN Customer Support before sending any return.
Customers must follow the return instructions provided by XEITIN Customer Support. If a return shipping label is provided, please use the return address shown on that label.
Returns sent without prior authorization or required return information may experience delays in identification and processing.
Please do not send returns to our registered business address unless XEITIN specifically instructs you to do so.
4. Change-of-Mind Returns
For eligible returns resulting from a change of mind, personal preference, ordering error, or similar non-defect reason, customers may be responsible for return shipping costs.
Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return results from an error attributable to XEITIN.
5. Damaged, Defective, Incorrect, or Incomplete Items
If your product arrives damaged, defective, incorrect, or with missing components, please contact us at service@xeitin.com as soon as reasonably possible.
Please provide your order number and, where applicable, photos or other information showing the issue.
After reviewing the information, XEITIN will provide an appropriate resolution based on the circumstances.
Where a return is required because the product is damaged, defective, incorrect, or incomplete due to an issue attributable to XEITIN or shipment, XEITIN will cover reasonable return shipping costs where applicable.
6. Fragrance Oils
For hygiene, product integrity, and contamination-control reasons, opened or used fragrance oils are not eligible for change-of-mind returns.
Unopened and unused fragrance oils may be eligible for return within the applicable 30-day return period, subject to the other requirements of this policy.
If a fragrance oil arrives damaged, leaking, incorrect, or otherwise defective, please contact service@xeitin.com with your order information and relevant photos so we can review the issue.
This restriction does not limit any rights you may have under applicable law for defective, damaged, or incorrectly supplied products.
7. Non-Returnable Items
The following items may not be eligible for change-of-mind returns:
- Opened or used fragrance oils
- Items that have been materially used, altered, damaged, or modified after delivery
- Items missing significant components or accessories due to customer handling
- Items specifically identified as final sale or otherwise non-returnable before purchase, where permitted by applicable law
Products that arrive defective, damaged, incorrect, or incomplete will be handled separately under Section 5.
8. Return Shipping
Return shipping responsibility depends on the reason for the return.
Change of Mind / Customer Preference:
Customers may be responsible for return shipping costs for eligible non-defect returns.
Damaged, Defective, Incorrect, or Incomplete Orders:
Where the issue is attributable to XEITIN or shipment, XEITIN will cover reasonable return shipping costs where applicable.
Please follow the return instructions provided by Customer Support before shipping an item.
9. Inspection of Returned Items
Returned products may be inspected after receipt to confirm their condition and return eligibility.
We may contact you if additional information is required to process the return.
Refund eligibility may be affected if an item is returned in a condition that does not meet the applicable return requirements, except where the condition results from a verified defect or shipping-related issue.
10. Refund Processing
Once an eligible return has been received and reviewed, we will notify you regarding the refund status.
Approved refunds will generally be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.
If more than 10 business days have passed since we confirmed that your refund was approved, please contact service@xeitin.com
11. Exchanges
If you receive a damaged, defective, incorrect, or incomplete item, contact service@xeitin.com so we can review the available resolution options.
For change-of-mind situations, the most appropriate option may be to return the eligible item in accordance with this policy and place a new order.
12. Order Cancellations
If you wish to cancel an order before shipment, contact service@xeitin.com as soon as possible.
Orders that have already entered fulfillment or have shipped may not be eligible for cancellation and may instead need to follow the applicable return process.
For additional information, please review our Cancellation Policy.
13. Subscription Orders
Returns and refunds for physical products purchased through a subscription are subject to the applicable product eligibility requirements in this Refund Policy.
Canceling a subscription does not automatically cancel, return, or refund an order that has already been processed.
For information about recurring charges, subscription renewals, and cancellation, please review our Subscription & Recurring Order Policy.
14. Warranty Claims
Warranty coverage is separate from standard change-of-mind return eligibility.
If you believe your product qualifies for warranty service, please contact service@xeitin.com before sending the product to our return location.
If a physical return is required, XEITIN Customer Support will provide the appropriate return instructions.
Products should not be returned for warranty service without first contacting Customer Support.
15. Business Information & Contact
XEITIN is operated by:
ZIWEO INNOVATIONS INC
3422 Old Capitol Trl STE 491
Wilmington, DE 19808
United States
Website: xeitin.com
Customer Support Email: service@xeitin.com
Phone:(530) 388-5899
For return or refund inquiries, please include your order number when contacting us.