Cancellation policy
Cancellation Policy Last updated:
August 30, 2026 At XEITIN, we understand that you may occasionally need to change or cancel an order after it has been placed. We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. However, cancellation cannot be guaranteed once processing or shipment has begun.
1. How to Request a Cancellation To request an order cancellation, please contact us as soon as possible at: Email: service@xeitin.com Please include: • Your order number; • The name and email address used for the order; • The item or items you wish to cancel; • The reason for the cancellation, if applicable. The sooner you contact us, the greater the likelihood that we may be able to stop the order before shipment.
2. Cancellation Before Fulfillment If your cancellation request is received before the order has entered fulfillment, we may be able to cancel the order. If payment has already been processed and the cancellation is successful, the applicable refund will be issued to your original payment method.
3. Orders Already Being Processed Once an order has entered fulfillment, been packed, or been transferred to a shipping carrier, we may be unable to cancel or modify it. If we are unable to stop the shipment, you may need to receive the order first and then request a return in accordance with our Refund Policy and any applicable product-specific return conditions.
4. Orders Already Shipped Orders that have already shipped generally cannot be canceled. If your order has shipped, please wait for delivery and follow the applicable return procedure. Return eligibility will depend on: • Our Refund Policy; • The condition of the product; • The applicable return period; • Any product-specific return restrictions; • Whether the item is designated Final Sale or Non-Returnable for change-of-mind reasons.
5. Product-Specific Cancellation and Return Conditions Certain products may have special cancellation or return conditions. For example, some products may: • Have shorter return periods; • Be Non-Returnable for change-of-mind reasons; • Be designated Final Sale; • Have restrictions after opening or use. Where product-specific conditions apply, they will be disclosed on the applicable product page before purchase.
6. Fragrance Oils and Consumable Products If a fragrance oil order has not yet entered fulfillment, you may request cancellation under this policy. Once the order has shipped, the applicable Refund Policy will apply. Opened or used fragrance oils are not eligible for change-of-mind returns. This does not affect your rights if an item arrives damaged, leaking, defective, or incorrect.
7. Address Changes If you need to change your shipping address, contact us as soon as possible at: service@xeitin.com We will make reasonable efforts to update the address before fulfillment begins. However, address changes cannot be guaranteed once the order has: • Entered fulfillment; • Been packed; • Been transferred to a carrier; • Shipped. Customers are responsible for providing accurate shipping information at checkout.
8. Order Modifications If you wish to: • Add an item; • Remove an item; • Change a product; • Change a color or variation; • Change a shipping method; please contact us as soon as possible. We cannot guarantee that an existing order can be modified after it has been submitted. In some cases, the original order may need to be canceled, if possible, and a new order placed.
9. Duplicate Orders If you accidentally place a duplicate order, please contact us immediately. If the duplicate order has not yet entered fulfillment, we will make reasonable efforts to cancel it. If it has already shipped, the applicable Refund Policy will apply.
10. Cancellation by XEITIN XEITIN reserves the right to cancel or refuse an order where reasonably necessary, including in cases involving: • Suspected fraud; • Unauthorized payment activity; • Pricing or listing errors; • Inventory shortages; • Shipping restrictions; • Incomplete or unverifiable customer information; • Technical errors; • Violation of our Terms of Service. If XEITIN cancels an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
11. Refunds for Canceled Orders If an order is successfully canceled after payment has been processed, the refund will be issued to the original payment method. XEITIN will initiate approved refunds promptly. Depending on your bank, credit card provider, PayPal, or other payment provider, additional processing time may be required before the refund appears in your account. If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact: service@xeitin.com
12. Contact Us For cancellation, modification, or address-change requests, please contact: XEITIN
ZIWEO INNOVATIONS INC
Email: service@xeitin.com
Phone: (530) 388-5899
Website: xeitin.com