Subscription & Recurring Order Policy

Last updated: September 3, 2026

This Subscription & Recurring Order Policy explains how recurring purchases and subscription orders work on xeitin.com. It applies to products specifically offered with a subscription or recurring delivery option at checkout.

By selecting a subscription option and completing your purchase, you authorize XEITIN to charge your selected payment method at the price and delivery frequency displayed at checkout until the subscription is canceled.

1. How Our Subscriptions Work

Certain XEITIN products may be available through recurring delivery.

For diffuser-and-fragrance offers, the diffuser is a one-time purchase unless otherwise stated on the product page. Only the eligible fragrance oil selected as part of the subscription will renew automatically at the chosen delivery frequency.

Available subscription frequencies may include:

Delivery every month
Delivery every two months
Other frequencies displayed on the applicable product page or at checkout

The exact products, frequency, price, and any applicable subscription discount will be shown before you complete your purchase.

2. Automatic Renewal and Billing

Subscription orders automatically renew at the frequency selected during checkout until canceled.

By purchasing a subscription, you authorize XEITIN and its payment service providers to automatically charge your saved payment method for each recurring order.

Charges are generally processed when the next subscription order is created.

Applicable shipping charges, taxes, or other charges, if any, will be displayed or applied in accordance with the terms available at the time of the recurring order.

3. Subscription Pricing and Discounts

The subscription price and any applicable discount are displayed on the product page or during checkout.

Subscription discounts may differ by product, delivery frequency, promotion, or availability.

Unless specifically stated otherwise, a subscription discount does not guarantee that the product's base price will remain unchanged indefinitely.

If we make a material change to the recurring subscription price or other material subscription terms, we will provide notice and obtain any consent required by applicable law before the change takes effect.

4. Canceling a Subscription

You may cancel future subscription renewals at any time before the next subscription order has been processed.

Where an online subscription management option is available, you may use your customer account or subscription management page to make changes or cancel.

You may also contact:

Email: service@xeitin.com

Phone: (530) 388-5899

Please include the email address associated with your order and, if available, your order or subscription number.

Canceling a subscription stops future recurring orders. It does not automatically cancel an order that has already been processed or entered fulfillment.

5. Subscription Orders Already Being Processed

If a recurring order has already been created, charged, packed, transferred to fulfillment, or shipped before your cancellation request is received, we may be unable to cancel that individual order.

Any such order will be handled in accordance with our applicable Cancellation Policy and Refund Policy.

Canceling the subscription will still prevent future renewals after the cancellation becomes effective.

6. Changing a Subscription

Where available, customers may be able to change certain subscription details, such as:

delivery frequency, eligible fragrance selection, shipping information, or other available subscription options.

Changes must be submitted before the next subscription order enters processing.

We cannot guarantee that a change can be applied to an order that has already entered fulfillment.

7. Fragrance Oils and Consumable Products

Fragrance oils are consumable products and may have product-specific return conditions.

Opened or used fragrance oils are not eligible for change-of-mind returns.

Unopened fragrance oils may be eligible for return where permitted under our Refund Policy and within the applicable return period.

This does not limit any rights that may apply if an item arrives damaged, leaking, defective, incorrect, or otherwise qualifies for a remedy under applicable law or our published policies.

8. Failed or Declined Payments

If a recurring payment cannot be completed because the payment method is expired, declined, unavailable, or otherwise unsuccessful, the subscription order may be delayed, skipped, or canceled.

We may ask you to update your payment information before future subscription orders can be processed.

We will not intentionally process duplicate recurring charges for the same scheduled subscription order.

9. Shipping of Subscription Orders

Subscription orders are shipped to the delivery address associated with the subscription at the time the order is processed.

Customers are responsible for keeping their shipping information current.

Shipping timing, available shipping methods, shipping charges, and applicable delivery conditions are governed by our Shipping Policy.

Address changes submitted after an order has entered fulfillment may not be applied to that order.

10. Refunds and Returns

Canceling a subscription does not automatically create a refund for an order that has already been processed.

Refund and return eligibility for individual subscription orders is determined under our Refund Policy, including any product-specific conditions.

Approved refunds will be returned to the original payment method unless otherwise required by applicable law.

11. Changes to Subscription Terms

We may update our subscription program, available products, delivery frequencies, discounts, or these terms from time to time.

Material changes affecting an active subscription will be communicated in accordance with applicable law.

If consent is legally required before a material change takes effect, we will request that consent.

The most current version of this policy will be available on xeitin.com.

12. Relationship to Other XEITIN Policies

This policy applies specifically to subscription and recurring orders.

Our other policies, including the Cancellation Policy, Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service, may also apply.

If a product page contains product-specific subscription terms, those terms should be read together with this policy.