Shipping policy
Shipping Policy Last Updated: September 2, 2026 At XEITIN, we are committed to providing clear and transparent shipping information. This Shipping Policy applies to orders shipped within the United States unless otherwise stated at checkout.
1. Order Processing & Handling Most orders are processed and prepared for shipment within 1–3 business days. Business days are Monday through Friday, excluding U.S. public holidays. Order Cut-Off Time:
Orders placed after 5:00 PM ET will begin processing on the next business day. Orders placed on weekends or U.S. public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.
2. U.S. Shipping Rates & Delivery Estimates Standard Shipping Estimated transit time after dispatch: 5–8 business days • Orders of $69.99 or more: FREE • Orders under $69.99: $8.00 flat-rate shipping Estimated total delivery time, including processing: approximately 6–11 business days. Express Shipping Estimated transit time after dispatch: 3–5 business days • Orders of $69.99 or more: FREE • Orders under $69.99: $15.00 flat-rate shipping Estimated total delivery time, including processing: approximately 4–8 business days. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, destination, or other circumstances outside our reasonable control.
3. Shipping Destinations We currently ship eligible orders to addresses within the United States. Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on the destination and items in the order.
4. U.S. Fulfillment Location XEITIN orders shipped within the United States may be fulfilled from our U.S. fulfillment location: XEITIN U.S. Fulfillment Center
5700 E Airport Dr, Suite 2A
Dock 23–26
Ontario, CA 91761
United States This location is used for order fulfillment and logistics and is separate from our registered business address. Please do not send returns to this location without first contacting XEITIN Customer Support and receiving return instructions.
5. Order Tracking When tracking information is available, customers will receive shipment tracking details after the order has been dispatched. Please allow time for the carrier's tracking system to update after receiving your tracking information. If your tracking information has not updated for an extended period, please contact us at service@xeitin.com
6. Address Accuracy Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order. If you notice an address error after placing an order, contact us as soon as possible at service@xeitin.com. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
7. Order Changes & Cancellations If you need to request a change or cancellation, please contact us at service@xeitin.com as soon as possible. Orders that have already entered fulfillment or been shipped may not be eligible for cancellation or modification. For additional information, please review our Cancellation Policy.
8. Multiple Shipments Some orders may be shipped in more than one package depending on product availability, fulfillment requirements, or warehouse operations. If your order is shipped separately, you may receive more than one tracking number. There is no additional shipping charge solely because an order is divided into multiple shipments.
9. Delivery Delays Delivery estimates are provided for reference and are not guaranteed. Carrier delays may occur due to weather, peak shipping periods, holidays, operational disruptions, incorrect addresses, or other circumstances outside our reasonable control. If your order appears significantly delayed, please contact service@xeitin.com so we can assist with available tracking information.
10. Lost Packages If tracking information indicates that a package may be lost in transit, please contact us at service@xeitin.com with your order number. We may review the shipment information with the carrier and provide an appropriate resolution based on the circumstances.
11. Packages Marked Delivered If tracking shows your package as delivered but you cannot locate it, we recommend: 1. Checking around the delivery location, including entrances, porches, mailrooms, reception areas, and other secure locations. 2. Checking with household members, neighbors, building management, or reception staff where applicable. 3. Allowing a short period of time, as some carriers may update delivery status before final placement. 4. Contacting the carrier for additional delivery information. If you are still unable to locate the package, contact us at service@xeitin.com and we will assist where reasonably possible.
12. Damaged Shipments If your order arrives damaged, please contact us as soon as reasonably possible at service@xeitin.com. Please include: • Your order number • A description of the issue • Photos of the damaged item • Photos of the shipping packaging, where applicable We will review the information and provide an appropriate resolution in accordance with our applicable policies.
13. Incorrect or Missing Items If you receive an incorrect item or your order is missing an item, please contact service@xeitin.com with your order number and details of the issue. We will review the order and assist with an appropriate resolution.
14. Refused or Undeliverable Packages Packages may be returned to us if an address is incomplete or incorrect, delivery is refused, or the carrier is unable to complete delivery. If a package is returned to us, please contact Customer Support so we can review available options. Additional shipping charges may apply when redelivery is requested due to an incorrect or incomplete address supplied by the customer.
15. Returns & Refunds Shipping and delivery terms are separate from return eligibility. For information about return eligibility, return shipping costs, fragrance oil returns, damaged or defective items, and refund processing, please review our Refund Policy. Do not return an item without first following the return instructions provided by XEITIN Customer Support. 16. Business Information & Contact XEITIN is operated by: ZIWEO INNOVATIONS INC
3422 Old Capitol Trl STE 491
Wilmington, DE 19808
United States Website: xeitin.com
Customer Support Email: service@xeitin.com
Phone: (530) 388-5899 For shipping or order-related questions, please include your order number when contacting us so we can assist you more efficiently.